Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for the shipping cost to the customer.
Order Processing Times
Orders are processed mostly by Suppliers via our fulfillment and shipping network except in some cases in which orders may be processed directly by our Order Team. This will be stated on the affected Product pages. As such, stock quantities may not always be accurate and up-to date, and Vendors or our Order API may not always be able to fulfill all Orders.
In such scenarios, we will release the Authorization Charges. We charge you when we begin processing the order for shipment. When you place an Order, we simply place an Authorization charge to ensure funds will be available when we begin processing your Order.
The Order team will normally process your Order within 5 business days (Monday through Friday), although Order Processing may take up to a week or more (especially for International orders). Be sure to check the full listing on the Product Page to see the Ship Durations and Order Processing Times where stated for more specific order processing times.
Order Statuses
When you place an Order on the site, it will under-go any one or all of the Order Status that Vendors or our Order API may classify your Order under. We’ve listed the Major Order Status below.
Pending Payment
This status usually indicates that the payment for your order is awaiting approval or confirmation from the payment processor or your financial institution.
Failed
The Vendor or Order API could not complete processing payment for your Order or the Order itself. Usually occurs when payment of an Order could not go through or after an Authorization Charge is released because the vendor or Order API cannot fulfill an Order.
On-Hold
The Order & Billing team is reviewing your Order for either Fraud Review, an ongoing Customer Support Ticket or other internal reasons.
If your Order is On-Hold and you’re not aware of the hold, please reach out to Customer Support
This can also mean we are still waiting to receive your payment or processing the Payment into the Fulfillment Network’s partner account. The order team will not begin processing orders until funds have cleared into our accounts. This normally takes up-to 48 hours but may take longer if funds get held by payment processors during the process.
Processing
Your Order has been received by and is being ‘processed’ by the Order team. This includes checking and confirming for item availability and shipping options available to you for the items in your order.
You can be able to request cancellation of your order at this point and the order may get cancelled during the processing stage if no shipping options are made available or an Export is declined for international orders.
Order that have passed the “Processing” stage can no longer be cancelled online. You will have to await fro your package and request a return instead.
Slightly Delayed
Your order is updated to this status when it passes it’s “ship-by” date. In most cases your order would still be in process but delayed and it would be arriving late outside the initial delivery eta.
If your order is in this state for more than 5 business days, please reach out to Customer Support.
Submitted for Fulfillment
Your order has been sent to our Fulfillment network and Warehouses. We will let you know once your order has been shipped.
Under Review
We’re currently reviewing your Order. This may be because you recently reached out to us for an order issue or we’re looking into a delay that’s affected your order. Contact us if you’re not aware of this status of your Order stays under review for more than 4 business days
Preparing for Shipment
Your Order is being processed and prepared for shipment. Some orders take longer to prepare for shipment than other depending on the nature and contents of the Order.
Delayed by Fulfillment Center
Our fulfillment network experience a slight delay in getting your order ready for shipment and sent out. We’re currently looking into in and working on getting your Order sent out as soon as possible. This status is normally resolved and updated within a few hours, up-to 24 hours.
Preparing for Export
Your order (for international orders only) has been prepared for shipment. We are now getting required export documentation ready.
Awaiting Pickup
Your order has been prepared for shipment or export and is awaiting a scheduled carrier pickup. Orders will normal ship out within 24 hours after being prepared for shipment or export and have been marked as Awaiting Pickup.
International orders are shipped out every Friday after being prepared for export. To skip the scheduled pickup for your international order, please select one of the priority shipping methods during Checkout
Shipped
The Order has left the vendor’s warehouse or our dispatch warehouse. A Tracking Number will normally be added when an Order Status is updated to Shipped.
An Order may be shipped without a Tracking Number.
Rest assured that your Order is still on it’s way and you will get it.
Queued for Refund
A cancellation request has been submitted for this Order. We’re just checking to make sure it’s not on the way and we’ll be issuing a refund for the Order shortly. You should get a confirmation email once this has been processed.
Refunded
Your Order payment has been paid back to the Payment method you originally used due to a reasons found in our Returns and Refunds Policy or a few other reasons that may arise in the Order Processing stage.
Delivered
The Order has been Delivered to the Shipping Address that was set on the Order usually to the Customer.
Sometimes, this may indicate a package in your Order has been delivered to our Dispatch Warehouse and is awaiting further export Shipment.
Always check to make sure the status is not Preparing for Export when your order says delivered, or a tracking number indicates the order was delivered.
Partially Shipped
Your Order has been Shipped to our Dispatch Warehouse in Sarasota, FL and will be forwarded for Final Delivery after being processed at our dispatch Warehouse.
Pending Deposit Payment
Your Order was placed via a Lay-bye Plan and we’re currently waiting on the Payment of the Deposits of your Lay-bye payment Plan.
Delivery Terms
Transit Time Domestically
This will depend on the Shipping Method you select during Checkout.
There may be unanticipated delays with the Shipping Carrier. Once Items ship, you have to check in with the Carrier directly.
Domestic orders are normally in transit for 2 to 5 business days on average.
Transit Time Internationally
This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
International order take slightly longer to be dispatched due to export preparation requirements and documentation. To speed up your international order, please select one of the faster shipping methods during Checkout, or contact us to upgrade your shipping method if you have already placed your Order
There may be unanticipated delays with the Shipping Carrier. Once Items ship, you have to check in with the Carrier directly.
International orders are normally in transit for 4 to 12 business days on average.
Dispatch Time
Orders are usually dispatched within 2 business days of Order Processing Completion.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
The Retail Market will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax
Sales tax has not been applied to the price of the goods as displayed on the website. This will be calculated depending on the Shipping Address during Checkout.
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid only for Shipments to the US Territories without any additional fees to be paid by customer upon arrival in destination country except where specifically stated during Checkout.
All other Shipments to other countries will be required to be cleared for once arriving at the destination country. We will constantly update this as we establish Clearance Agents in countries and territories across the globe.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Contact Us
If you have any questions, or need help with anything on The Retail Market, please contact us:
Email: [email protected]
Company Address:
16192 Coastal Hwy
Storepaperoomates, LLC
Lewes, DE – 19958
USA